Payment Terms

Last Updated: October 21, 2026

1. Accepted Payment Methods

Frostjade accepts the following payment methods:

  • Visa

  • Mastercard

  • American Express (AMEX)

  • Apple Pay

  • Diners Club

  • Discover

  • PayPal

  • Google Pay

  • Shop Pay

Available payment methods are displayed at checkout before you place an order. All payments are subject to applicable payment validation checks and authorization requirements.

2. Transaction Currency and Pricing Disclosures

Please review the currency and total amount displayed at checkout before completing your purchase. Applicable charges collected through our checkout process are displayed before you complete your order.

If your payment method uses a different currency, your card issuer or payment provider may apply currency conversion rates or international transaction fees. Any such fees charged by your card issuer or payment provider are your responsibility.

3. Payment Authorization and Processing

Payment authorization and processing follow the instructions presented during checkout. Depending on your payment method, a temporary authorization hold may appear on your account before the payment is fully processed. The timing of authorization release and payment processing may depend on your card issuer or payment provider.

4. Payment Processing and Card Information

Payments are processed through the payment options made available at checkout. Please provide accurate payment and billing information when placing an order. Do not send your full payment card number, card security code (CVV), password, or other sensitive authentication information by email or through customer support messages.

5. Failed Transactions and Billing Inquiries

If a payment fails during checkout, please check that your billing information is accurate and that your payment method is valid. You may also try another payment method available at checkout or contact your card issuer or payment provider for assistance.

If you notice a charge you do not recognize or believe you have been charged more than once for an order, please contact us using the email address or phone number listed below. Include your order number and a description of the issue. If necessary, you may provide the last four digits of the payment card used to help us identify the transaction. Do not provide your full card number or CVV.

6. Refund Processing

Approved refunds are generally issued to the original payment method, subject to the applicable payment provider's procedures. The time required for a refund to appear in your account may vary depending on your payment provider or financial institution.

For information about return eligibility, return conditions, return shipping responsibilities, and refund procedures, please review our Return & Refund Policy.

If you have a question about a charge or refund, we encourage you to contact us so we can review your inquiry. Contacting us does not limit any rights you may have to raise a payment dispute with your payment provider or financial institution.

7. Promotional Discounts

If promotional discount codes or offers are available, applicable terms, eligibility requirements, and restrictions will be provided with the promotion or during checkout. Please review the applicable terms before completing your purchase.

8. Payment Support

For questions about payment transactions, billing statements, order charges, or refund status, please contact us using the information below.

9. Contact Information

If you have questions regarding payment terms, billing, or order charges, please contact us:

Frostjade

Website:
www.frostjade.com

Email:
hello@frostjade.com

Phone:
+1 279-205-9036

Business Address:
87 Centre St, Pawtucket, RI 02860, United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM ET