Terms of service

Last Updated: October 21, 2026

These Terms of Service ("Terms") govern your access to and use of the Frostjade.com website and the products and services offered through it. In these Terms, "Frostjade.com," "we," "us," and "our" refer to the operator of this online store.

Your use of our website and any order you place are subject to these Terms to the extent permitted by applicable law. If you do not agree to these Terms, please do not use our website or services.

These Terms should be read together with our other applicable store policies, including our Privacy Policy, Payment Terms, Shipping Policy, and Return & Refund Policy. If a specific policy addresses a particular subject in greater detail, that policy applies to that subject to the extent consistent with applicable law.

1. Agreement and Scope

These Terms apply to your use of our website and your purchases from Frostjade.com. They govern the relationship between you and our store concerning website access, product information, orders, payments, shipping, returns, and related services.

Your use of our website and submission of an order are subject to these Terms and applicable law. Nothing in these Terms is intended to exclude, restrict, or waive any consumer right or legal protection that cannot lawfully be excluded, restricted, or waived.

2. Eligibility and Account Security

You must be legally capable of entering into a binding agreement under applicable law to place an order with our store. If you are not legally capable of entering into an agreement on your own, you may use our website or place an order only with the involvement or authorization of a parent, guardian, or other person where required by law.

If you create an account, you are responsible for providing accurate information and taking reasonable steps to protect your account credentials. You should notify us if you believe your account has been accessed without authorization.

To the extent permitted by applicable law, you are responsible for activity conducted through your account when that activity results from your failure to take reasonable steps to protect your credentials. Nothing in this section makes you responsible for unauthorized activity to the extent applicable law provides otherwise.

3. Product Information, Accuracy, and Availability

We take reasonable care to present product descriptions, images, prices, dimensions, specifications, and other product information as accurately as reasonably possible. Product colors and appearance may vary slightly depending on your screen, device settings, lighting, or other display conditions.

Product availability may change without notice. We do not guarantee that every product displayed on our website will remain available at all times.

If we discover a material error in product information or pricing before accepting an order, we may take reasonable steps to correct the error and, where appropriate, contact you before proceeding with the order. If an order has already been placed and a material error affects it, we will address the issue in accordance with applicable law and the circumstances of the transaction.

If payment has been collected for an order that cannot be fulfilled or is canceled because of a confirmed pricing or availability error, any applicable refund will be handled in accordance with our Payment Terms, Return & Refund Policy, and applicable law.

4. Orders and Contract Formation

When you submit an order through our checkout, you are submitting an offer to purchase the selected products under the terms displayed at checkout and these Terms.

After you submit an order, we may send an order acknowledgment or confirmation email. An acknowledgment that your order has been received does not necessarily mean that the order has been accepted or that a contract of sale has been conclusively formed. Order acceptance and contract formation will be determined by the applicable checkout terms, subsequent order communications, and applicable law.

We reserve the right to decline or cancel an order where permitted by law, including when a product is unavailable, a material pricing or listing error has occurred, payment cannot be authorized, or an order appears to involve fraud or unauthorized activity.

If we cancel an order after payment has been collected, we will arrange any applicable refund in accordance with our Payment Terms, Return & Refund Policy, and applicable law.

Please review your order details carefully before submitting your purchase. If you need to request an order change or cancellation, contact us as soon as possible. Whether a change or cancellation can be made depends on the order's processing and shipping status.

5. Pricing, Currency, Shipping Charges, and Taxes

Product prices and the applicable transaction currency will be displayed on our website or at checkout. Please review the final order total, including any applicable shipping charges and other charges shown during checkout, before submitting your order.

Shipping charges, available shipping options, order processing information, and estimated delivery times are described in our Shipping Policy and the information presented during checkout.

We may correct pricing or listing errors before accepting an order, subject to applicable law. If a pricing error affects an order that has already been accepted, we will handle the matter in accordance with applicable law and communicate with you as appropriate.

6. Payment, Shipping, and Transfer of Ownership

Payment methods, payment authorization, transaction processing, and billing inquiries are governed by our Payment Terms and the payment information presented at checkout. Refunds are handled in accordance with our Payment Terms, Return & Refund Policy, and applicable law, as relevant to the circumstances.

Order processing, shipping methods, estimated delivery times, delivery information, and related shipping matters are governed by our Shipping Policy. Delivery estimates are estimates and may be affected by circumstances outside our reasonable control.

Ownership of purchased products transfers in accordance with applicable law and the terms applicable to the transaction. Nothing in these Terms is intended to alter any mandatory legal rules governing ownership, delivery, or the allocation of risk.

7. Order Cancellations, Returns, Refunds, and Consumer Rights

Order cancellation requests are subject to the order's processing and shipping status. If you wish to cancel an order, please contact us as soon as possible at hello@frostjade.com and include your order number. A cancellation may not be possible once an order has been dispatched.

Return eligibility, the 30-day return window beginning on the date you receive the product, return conditions, return shipping responsibilities, inspection procedures, and refund processing are governed by our Return & Refund Policy.

For return or refund requests, please contact us and receive return instructions before sending any item back. Please do not send returned products to an address unless we have confirmed that it is the appropriate return destination for your order.

Nothing in these Terms limits or excludes any mandatory consumer rights or remedies available under applicable law, including any rights concerning defective, damaged, or incorrectly supplied products, statutory withdrawal rights where applicable, or other non-waivable legal protections.

8. Intellectual Property

Unless otherwise indicated, the text, product descriptions, graphics, logos, page layouts, images, design elements, and other content displayed on our website are owned by us, licensed to us, or used with permission from the relevant rights holders. Website software and underlying code may be owned by or licensed to their respective rights holders.

You may access and use website content for personal, non-commercial browsing and shopping purposes. Except where permitted by law or authorized by the relevant rights holder, you may not reproduce, distribute, modify, publicly display, commercially exploit, or otherwise use website content without prior permission.

You may not use our trademarks, brand elements, or other intellectual property in a manner that suggests an affiliation, endorsement, or authorization that does not exist.

Nothing in this section affects rights or exceptions that cannot lawfully be restricted under applicable intellectual property law.

9. Acceptable Website Use and User Submissions

You agree not to use our website for unlawful purposes or in a way that interferes with the operation, security, or availability of our website or services.

Prohibited conduct includes, to the extent prohibited by applicable law, attempting to gain unauthorized access to systems or accounts, introducing malicious code, interfering with website infrastructure, engaging in fraudulent activity, or submitting content that unlawfully infringes another person's rights.

If you submit a product review, comment, or other content, you are responsible for ensuring that it is truthful to the best of your knowledge and does not unlawfully infringe another person's rights. Reviews and testimonials should reflect genuine experiences and must not be misleading or fraudulent.

We may review, restrict, or remove content or activity where reasonably necessary to protect our website, users, or legal rights, or where required by law. Nothing in this section requires us to remove content in circumstances where doing so would violate applicable law.

10. Disclaimers and Limitation of Liability

We make reasonable efforts to maintain accurate website information and reliable store operations. However, to the extent permitted by applicable law, our website and its content are provided on an "as available" basis, and we do not guarantee that website access will always be uninterrupted, error-free, or free from all harmful components.

To the maximum extent permitted by applicable law, any implied warranties that may lawfully be disclaimed are disclaimed. This provision does not exclude or limit any warranty, guarantee, or consumer protection that cannot lawfully be excluded or limited.

To the maximum extent permitted by applicable law, Frostjade.com will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such exclusion or limitation is lawful. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot lawfully be excluded for fraud, willful misconduct, gross negligence, personal injury, or mandatory consumer remedies.

Nothing in these Terms limits any rights or remedies available to you under applicable law. Where a limitation in this section is not enforceable, it will apply only to the extent permitted by law.

11. Privacy and Personal Information

Our collection, use, disclosure, and processing of personal information are described in our Privacy Policy. Please review that policy for information about our privacy practices and the choices and rights that may be available to you under applicable law.

Where applicable law requires consent for a particular processing activity, that consent will be handled in accordance with applicable law. Nothing in these Terms replaces any notice, consent, or other requirement imposed by applicable privacy law.

For questions about our privacy practices or to submit a privacy request relating to personal information handled by our store, please contact us at hello@frostjade.com. Please review our Privacy Policy for further information.

12. Changes to These Terms and Severability

We may update these Terms from time to time to reflect changes in our business operations, website functionality, services, or legal obligations. When we make changes, we will update the "Last Updated" date at the top of this page.

Updated Terms will apply prospectively to the extent permitted by applicable law. Changes will not retroactively remove rights or remedies that have already accrued to you where applicable law prohibits doing so. Where additional notice or consent is legally required, we will take the steps required by law.

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law or, where necessary, severed from these Terms. The remaining provisions will remain in effect to the extent they can lawfully continue to operate.

13. Applicable Law and Consumer Rights

These Terms are subject to applicable federal and state laws of the United States, as applicable to the transaction and the parties. Any applicable legal rules will be applied subject to mandatory consumer protection laws and other non-waivable legal requirements.

Nothing in this section is intended to deprive a consumer of mandatory rights or remedies available under the laws that apply to the consumer or the transaction.

14. Contact Information and Legal Notices

If you have questions about these Terms, an order, or a customer service matter, please contact us using the information below.

If you have additional questions, please contact us:

Frostjade.com

Website:
www.Frostjade

Email:
hello@frostjade.com

Phone:
+1 279-205-9036

Business Address:
87 Centre St, Pawtucket, RI 02860, United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM ET