Privacy policy
Last Updated: October 21, 2026
This Privacy Policy explains how frostjade.com ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, browse our products, place an order, contact us, or otherwise interact with our services.
This policy describes our privacy practices and the choices and rights that may be available to you under applicable privacy laws.
1. Personal Information We Collect
The personal information we collect depends on how you interact with our website and services. It may include the following categories:
Contact and identification information: Information such as your name, billing address, shipping address, email address, and phone number.
Order and transaction information: Information about products you view, add to your cart, purchase, return, or request a refund for, along with order details, billing and shipping information, and transaction records.
Payment information: Payment-related information needed to process transactions. Payments are handled through the payment options available at checkout. We may receive transaction confirmations and limited payment details from payment processors. We do not ask you to send your full payment card number or card security code to us by email.
Account and communication information: Information you provide when creating or using an account, subscribing to marketing communications, contacting customer support, or submitting a question, review, or other communication.
Device and usage information: Information about your browser, device, IP address, approximate location derived from IP address, and interactions with our website, including pages viewed, referring pages, and access times. The information collected depends on your browser, device, privacy settings, and the technologies used on our website.
Cookies and similar technologies: Information collected through cookies, pixels, and similar technologies used to support website functionality, remember preferences, understand website usage, and support analytics or advertising where applicable and permitted.
We may also collect information from service providers that help us operate our store, process payments, deliver orders, provide customer support, or perform other services on our behalf.
2. How We Collect Personal Information
We collect personal information in several ways, including:
Directly from you: When you place an order, enter information at checkout, contact us, subscribe to marketing communications, or otherwise submit information through our website.
Automatically through our website: When you browse or interact with our store, certain information may be collected through cookies, server logs, pixels, and similar technologies, subject to applicable privacy settings and consent requirements.
From service providers and partners: We may receive information from payment processors, shipping and delivery providers, website hosting and analytics providers, customer support services, and other third parties involved in operating our store or providing services.
3. How We Use Personal Information
We may use personal information for the following purposes:
Order processing and fulfillment: To process transactions, confirm orders, arrange shipping, provide order updates, handle returns and refunds, and provide customer support.
Website operation: To operate, maintain, troubleshoot, and improve our website, products, services, and shopping experience.
Payments and fraud prevention: To facilitate payment processing, verify transactions, detect and investigate potentially fraudulent or unauthorized activity, and protect our store and customers.
Customer communications: To respond to questions, provide service-related notices, and communicate about orders, returns, refunds, or other customer service matters.
Marketing and advertising: Where permitted by applicable law and consistent with your choices, we may use information to send marketing communications, measure advertising effectiveness, personalize content, or support advertising activities.
Analytics and performance: To understand how visitors use our website, evaluate store performance, and improve our products, services, and website functionality.
Legal and operational purposes: To comply with legal obligations, enforce applicable terms and policies, maintain business records, resolve disputes, and protect our rights, property, and security.
We use personal information only as permitted by applicable law. Where consent is required, we will obtain consent before carrying out the relevant processing.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to support essential website functions, remember preferences, understand website traffic, improve performance, and support analytics or advertising activities where applicable.
Some technologies may be provided by Shopify or by third-party services integrated with our store. Their operation may depend on your location, privacy settings, consent choices, and the features enabled on our website.
Depending on the features configured on our website, you may be able to manage certain cookie preferences through the privacy controls provided on our website or through your browser settings. Blocking or disabling certain cookies may affect the availability or functionality of some website features.
Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies for purposes that require consent.
5. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy:
Shopify: Our online store is hosted by Shopify. Shopify processes personal information to provide and support the platform, checkout, store functionality, security, and other services. When Shopify Network Intelligence or related enhanced services are enabled, Shopify may also use certain customer interaction and transaction information, as described in Shopify's applicable terms.
Payment processors: Payment service providers that facilitate transactions, verify payments, help prevent fraud, and process refunds.
Shipping and fulfillment providers: Providers that help prepare, ship, track, or deliver orders and process related delivery inquiries.
Technology and service providers: Providers that support website hosting, analytics, customer service, communications, security, marketing, and other store operations.
Advertising and analytics partners: Where used and permitted by applicable law, third parties that help measure advertising performance, understand website activity, or provide advertising-related services.
Professional advisers and authorities: Legal advisers, auditors, regulators, law enforcement, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property, or legal interests.
Business transfers: A successor, buyer, or relevant party in connection with a merger, restructuring, financing, acquisition, or sale of all or part of our business, subject to applicable legal requirements.
Depending on the applicable law and the circumstances, certain disclosures to advertising or analytics partners, or certain uses of information by service providers, may be considered a "sale," "sharing," or processing for "targeted advertising." These terms have specific meanings under some privacy laws. We do not characterize every disclosure as a sale; the classification depends on the relevant data practices and applicable law.
6. Relationship with Shopify
Our online store is powered by Shopify, which provides the e-commerce platform and related services that allow us to offer products and process customer transactions.
Shopify may collect and process personal information about your interactions with our store, including information related to your device, browser, shopping activity, and transactions, in order to provide and improve its services. Shopify may also process certain information for its own purposes as described in its applicable privacy terms and service agreements.
Shopify Network Intelligence is enabled in our current store settings. When this feature is enabled, Shopify may use certain personal information from interactions and transactions involving our store, other Shopify merchants, and Shopify to support enhanced services, including product improvements, advertising, and personalization, as described in Shopify's applicable terms.
For more information about how Shopify collects, uses, and protects personal information, please review the Shopify Consumer Privacy Policy.
You may also visit the Shopify Privacy Portal to learn about privacy choices and available options for managing certain personal information Shopify processes for its own purposes.
Our store's privacy settings and Shopify's own privacy controls are separate. Using the Shopify Privacy Portal does not necessarily submit a request to our store regarding information for which we are responsible. If you want to exercise a privacy right relating to an order or information held by us, please contact us using the details in Section 15.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, or services, or may use third-party services to support payment processing, analytics, advertising, shipping, or other functions.
These third parties may collect or process information in accordance with their own privacy policies and terms. We do not control the privacy practices of third-party websites or services that we do not operate.
We encourage you to review the privacy policies of relevant third parties before providing them with personal information or using their services.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations.
Retention periods may vary depending on the type of information, the purpose for which it was collected, legal or accounting requirements, and whether the information is needed to establish, exercise, or defend legal claims.
When personal information is no longer reasonably necessary for these purposes, we will take appropriate steps to delete, de-identify, or securely dispose of it, subject to applicable law and legitimate recordkeeping requirements.
9. Information Security
We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Security measures may include access controls, platform security features, and the use of service providers that support secure store operations.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you should take care when transmitting information online.
10. Your Privacy Rights and Choices
Depending on your state of residence, the nature of our processing activities, and the applicable privacy laws, you may have certain rights regarding your personal information. These rights may include the following, subject to applicable requirements and exceptions:
Right to know and access: You may request information about the personal information we collect, use, disclose, or otherwise process about you, and request access to personal information we maintain about you.
Right to correction: You may request that we correct inaccurate personal information, taking into account the nature of the information and the purposes for which it is processed.
Right to deletion: You may request deletion of personal information we maintain about you, subject to applicable legal exceptions, such as information we must retain to complete a transaction, comply with legal obligations, maintain required records, or establish, exercise, or defend legal claims.
Right to data portability: Where applicable law provides this right, you may request a copy of certain personal information in a portable and, where technically feasible, readily usable format.
Right to opt out of certain processing: Where applicable law provides this right, you may opt out of the sale or sharing of personal information, targeted advertising, or certain profiling activities that produce legal or similarly significant effects.
Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent, subject to applicable law. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Right to appeal: Where required by applicable law, you may appeal our decision to deny a privacy request. We will provide instructions for submitting an appeal when the right applies.
Right to non-discrimination: We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.
How to submit a request: To exercise a privacy right relating to personal information handled by our store, contact us at hello@frostjade.com. Please describe the right you wish to exercise and provide enough information for us to understand and review your request.
Verification and authorized agents: We may need to verify your identity before processing certain requests. The information required for verification will depend on the nature and sensitivity of the request and applicable law. Where applicable law permits an authorized agent to submit a request on your behalf, we may require evidence of authorization and may need to verify your identity directly, as permitted by law.
Response times and appeals: We will acknowledge, review, and respond to eligible requests within the time limits required by applicable law. If we deny a request in circumstances where an appeal right applies, we will explain how to appeal. We may deny or limit a request where permitted by law, including where an exception applies or we cannot reasonably verify the request.
Privacy choices and browser signals: You may review the Shopify Privacy Portal for privacy choices relating to personal information Shopify processes for its own purposes. You can learn more about the Global Privacy Control (GPC) browser signal at Global Privacy Control. Where required by applicable law and supported by the privacy tools configured for the relevant processing, we will honor recognized privacy signals, including GPC, in accordance with applicable requirements and the technical capabilities of the services used on our website.
Our Shopify Data Sharing Opt-Out Page is a separate store setting. Its availability and operation depend on the configuration of our store and the applicable privacy tools. If you cannot access an applicable opt-out control or wish to submit a privacy request directly to us, please contact us at hello@frostjade.com. Contacting us directly does not replace any separate opt-out mechanism that applicable law requires us to provide.
11. Additional Privacy Rights for Certain U.S. Residents
Depending on the applicable state privacy law and whether the law applies to our business and the relevant processing, residents of certain U.S. states may have additional rights regarding personal information. These may include rights to access, correct, delete, or obtain a copy of personal information; to opt out of certain sales, sharing, targeted advertising, or qualifying profiling; and to appeal certain decisions about privacy requests.
The scope of these rights, the information that must be disclosed, the applicable exceptions, and the methods required to submit or process requests vary by state. We will process requests in accordance with the laws that apply to the request and the relevant personal information.
Where applicable law requires a specific opt-out mechanism, an accessible link, a recognized universal opt-out signal, or another method for exercising a right, we will provide and honor the applicable mechanism as required by law. A request submitted by email may be used to contact us, but it does not replace any separate mechanism that the law requires us to make available.
Where required by applicable law, we will provide information about an appeal process if we deny a privacy request. We will also provide any additional notices or disclosures required by the relevant law.
California residents: If California privacy law applies to our business and your personal information, you may have additional rights under that law, including certain rights to know, access, correct, delete, and opt out of the sale or sharing of personal information for cross-context behavioral advertising. The availability of each right depends on the applicable law, the nature of our processing activities, and any applicable exceptions.
Nothing in this Privacy Policy is intended to waive or limit any privacy rights that cannot lawfully be waived or limited.
12. International Data Transfers
We and our service providers may process or store personal information in countries other than the country or state where you reside. Our Shopify admin currently identifies the United States as the data storage hosting location; however, this does not mean that all personal information is necessarily stored or processed exclusively in the United States.
Where personal information is transferred across borders, the transfer and subsequent processing may be subject to the laws of the relevant jurisdictions. Where required by applicable law, appropriate safeguards will be used for international transfers.
13. Children's Privacy
Our website is intended for a general shopping audience and is not directed to children under 13 years of age. We do not knowingly collect personal information directly from children under 13 in a manner that violates applicable law.
We do not knowingly use personal information collected from children under 13 for purposes that are prohibited by applicable children's privacy laws. Where applicable law requires parental or guardian consent before collecting, using, or disclosing a child's personal information, we will comply with those requirements.
If we become aware that we have collected personal information from a child under 13 in a manner that violates applicable law, we will review the circumstances and take appropriate steps, which may include deleting the information, obtaining any legally required parental consent where permitted, or otherwise addressing the matter in accordance with applicable law.
If a parent or legal guardian believes that a child under 13 has provided personal information to us in a manner that violates applicable law, they may contact us at hello@frostjade.com. Please include sufficient details for us to understand the concern, but do not send unnecessary sensitive information about the child. We will review the inquiry and take appropriate action as required by law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our store operations, technology, service providers, legal obligations, or privacy practices.
When we make changes, we will update the "Last Updated" date at the top of this page.
15. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request relating to personal information handled by our store, please contact us using the information below.
Store Name
Frostjade
Website
https://www.frostjade.com
Email
hello@frostjade.com
Phone
+1 279-205-9036
Business Address
87 Centre St, Pawtucket, RI 02860, United States
Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM ET
We aim to respond to privacy-related inquiries within 24–48 business hours.
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